Returns & Refunds

Retail returns (individual customers)

We accept returns on eligible products within 30 days of order.

Return eligibility

• Item must be unused, undamaged, and in original packaging.
• No signs of wear, sharpening, or modification.
• Proof of purchase required.
• We are not responsible for lost or stolen return shipments.
• Incorrect items shipped.
• Manufacturing defects.
• Damaged items during shipping (must be reported within 5 days of delivery).

Non-returnable items

• Custom or personalized knives.
• Used or damaged products.
• Clearance or final sale items.
• Slight variations in Damascus patterns, resin handles, natural handle materials (ram horn, camel or cattle bone, wood), or handmade finishes are normal and not considered defects.

Refunds

• Approved returns will receive a refund to the original payment method.
• Shipping costs are non-refundable.
• Buyer is responsible for return shipping unless the item is defective.

Wholesale returns (bulk orders)

Due to the nature of wholesale knife orders, all bulk sales are considered final, except in the case of defects or order errors.

Eligible wholesale claims

• Incorrect items shipped.
• Manufacturing defects.
• Damaged items during shipping (must be reported within 5 days of delivery).

Resolution options

• Replacement of defective items.
• Store credit for future wholesale orders.
• Partial refund (case-by-case basis).

Damaged or defective items

If you receive a damaged or defective knife:

• Contact us within 72 hours of delivery.
• Provide clear photos and order details.
• Do not use the item.

We will review and resolve the issue quickly with a replacement or refund.

Return process

1. Contact us at orders@forgingshop.com with your order number.
2. Wait for return approval and instructions.
3. Securely package the item.
4. Ship it using a trackable service.

Important notes

• We are not responsible for lost or stolen return shipments.
• Unauthorized returns may not be accepted.
• Slight variations in Damascus patterns, resin handles, or handmade finishes are normal and not considered defects.